HUMBER RIVER FAMILY HEALTH TEAM / TEAM BASED COLLABORATIVE HEALTH CARE

VISION:                                                                                                                                     We envision creating a family centred care environment to
provide quality health care to the people we serve.

Our Mission:                                                                                                                            to enhance the delivery of health care with the goal of improving the health and well-being of all patients we serve through a collaborative team approach in partnership with the patient and family. 

The FHT Guiding Principles / Values is to provide patients with patient centered care that is:  

• Respect and Inclusiveness;
• Supportive environments;
• Enabling environments;
• Empowerment; and
• A sense of belonging

The Family Health Team staff will be:

• To treat each patient as if they truly matter;
• Appreciating diversity and accepting each patient for who
  they are;
• Transparent and accountable with patients;
• Creating a comfortable environment for patients to voice
  their own health care choices;
• Meeting them where they are in their present
  circumstances;
• Provide care that fosters respect and dignity

HRFHT Complaint Process:

While we hope you do not need to make a complaint about the care and service you have received, we aim to make the process easy. Complaints and its process will not affect the quality of care you receive from members of the Family Health Team.   The complaint will be confidential at all time during the process. 

Please CLICK HERE to view the patient complaint policy. 

Please CLICK HERE to view the patient complaint form. 

Your feedback is always welcome and encouraged. Please call 416-740-2810 or 647-342-8266 and speak to any member of our reception team.  Your feedback will be directed to the Executive Director. 

Please remember,

• You will need to present your valid health card at your first visit and we will ask you to complete an enrollment form at that time if you are a new patient.

Please support us by honoring your appointment times.

To help us run our clinic smoothly, please do your best to be on time for your appointment.

 If you do not call 24 hours prior to your appointment, or do not show, it will be counted in your file as a no show.

Once you have 2 consecutive or 3 total no shows on record you will not be allowed to rebook/reschedule and your doctor will need to be notified.

We strive to provide timely access to care, to better serve the needs of our patients.