HUMBER RIVER FAMILY HEALTH TEAM / TEAM BASED COLLABORATIVE HEALTH CARE

Vision:

• To create a person and family Centered care environment, providing high quality comprehensive team-based primary care to the people we serve in our community.

Mission:

• To enhance the delivery of health care with the goal of improving the well-being of all patients we serve, through a collaborative team approach in partnership with the patient and family.

Family Health Team Guiding Principle / Values:

• Respect and Inclusiveness;
• Supportive environments;
• Enabling environments;
• Empowerment; and
• A sense of belonging

The Family Health Team staff will :

• Treat each patient as they truly matter;
• Appreciate diversity and accept each patient for who
  they are;
• Be transparent and accountable with all patients;
• Create a comfortable environment for patients to voice
  their own health care choices;
• Meet patients where they are in their present
  circumstances;
• Provide care that fosters respect and dignity

HRFHT Complaint Process:

While we hope you do not need to make a complaint about the care and service you have received, we aim to make the process easy. Complaints and its process will not affect the quality of care you receive from members of the Family Health Team.   The complaint will be confidential at all time during the process. 

Please CLICK HERE to view the patient complaint policy. 

Please CLICK HERE to view the patient complaint form. 

Your feedback is always welcome and encouraged. Please call 416-740-2810 or 647-342-8266 and speak to any member of our reception team.  Your feedback will be directed to the Executive Director. 

Please remember,

• You will need to present your valid health card at your first visit and we will ask you to complete an enrollment form at that time if you are a new patient
• To arrive on time for your appointments. 
• If you do not call 24 hours prior to your appointment, or do not show up, it will be counted in your file as a no show appointment.  Once you have 2 consecutive or 3 total no shows on record you will not be allowed to rebook/reschedule and your doctor will need to be notified.

We offer health promotion and disease prevention programs, recognizing that culture, race, ability, and social (and economic) location can determine how patients’ access, receive, and internalize health care.  

Strong partnerships are cultivated and sustained with our community, and we work hard to ensure that programs and services are effective, respectful, and embrace the ethnic and cultural diversity of the community we serve.