HUMBER RIVER FAMILY HEALTH TEAM / TEAM BASED COLLABORATIVE HEALTH CARE

Our Vision is to improving the lives of our patients for a healthier community; ‘Making a Difference’.

Our Mission is to provide an interdisciplinary environment of care in partnership with patients, optimizing the health of the individual and family within the community.

While we hope that you do not need to make a complaint about our services,as a patient, family member and or care giver and one who holds the Power of Attorney for health reasons, if you do, we aim to make the process easy.

Complaints and its process will not affect the quality of your care you receive and continue to receive by HRFHT.

The complaint will be confidential at all times during the process.

Please CLICK HERE to view the patient complaint form. 

Please CLICK HERE to view the policy and CLICK HERE to view the process.

The Spring HRFHT Newsletter is here! Please CLICK HERE to view the this document. process.

Our Guiding Principles/Values is to provide care that is:

• Patient Centered 
  
• Respectful and Inclusive
• Collaborative
  
• Of the highest Quality 

Some physicians are taking new patients, so please call 416-740-2810 for further information.

Please remember,

• You will need to present your valid health card at your first visit and we will ask you to complete an enrollment form at that time if you are a new patient.

Please support us by honoring your appointment times.

To help us run our clinic smoothly, please do your best to be on time for your appointment.

 If you do not call 24 hours prior to your appointment, or do not show, it will be counted in your file as a no show.

Once you have 2 consecutive or 3 total no shows on record you will not be allowed to rebook/reschedule and your doctor will need to be notified.

We strive to provide timely access to care, to better serve the needs of our patients.